Question 1

How often do I clean my air filter?

Accepted Answer

A general indication is when the filter light flashes. But depending on the environment or the air purity, in a normal domestic situation once every season is adequate. In a commercial situation, once every month.

Question 2

I’ve cleaned my air filter but the light won’t go off?

Accepted Answer

Please contact us.

Question 3

Can I switch my air conditioner off at the powerpoint or at the fuse box?

Accepted Answer

It is OK to turn the power off, especially if you are away for long periods. Most units have a low wattage crankcase heater that keeps the compressor warm. If the compressor is cold, damage will occur at startup. If you turn off your air conditioner it must be turned on at least 12 hrs before use.

Question 4

I have a ducted air conditioner and the air only comes out in part of the house?

Accepted Answer

Ducted systems can be designed so that only parts of the house (zones) can be air conditioned at a time. Check that the zone switch is turned on.

Question 5

The unit won’t switch on and the green (or red) operation lamp is flashing?

Accepted Answer

Please contact us.

Question 6

During the heating cycle, a white mist is expelled from the outdoor fans?

Accepted Answer

During winter, most air conditioners defrost when the outdoor temperature is below 6°C. This mist is normal, it is only warm water vapour being expelled.

Question 7

How can I save energy when using my Daikin air conditioner?

Accepted Answer

The following tips will ensure your Daikin air conditioner is both comfortable and economical all year round: During hot weather, turn your air conditioner on early rather than working it harder once your home warms up. Adjust the louvres on split system air conditioners so they disperse air downwards when heating and upwards when cooling. Clean the air filter regularly. Check the energy star labels on your air conditioner – the more stars, the more energy efficient. If your unit is getting towards 10+ years old, it is certianly worth consdiering a replacement/upgrade for efficiency and new technology that assists with power usage!

Question 8

Does my system need a service or is it something else?

Accepted Answer

When you call our team, we will always ask if the unit is working or if it is presenting lights/fault codes - if your unit is working as normal this will be treated as a service. If your system is not working and you would like our team to diagnose and assess repairs, this is treated as a breakdown. If your unsure, our team can assist when you reach out to us.

Straight answers, no jargon

Still not sure?